Mystery Shopping Services for Educational Institutions in Pakistan

Operations PRO helps universities, colleges, schools, academies and training institutes evaluate the experience of prospective students and parents.

Our mystery shoppers (while possing as parents or students) assess enquiry handling, admissions counselling, information accuracy, campus visits, response time, fee explanations and follow-up practices.

The evidance backed findings help educational institutions improve admissions performance, staff communication and the overall journey from initial enquiry to enrolment.

Video mystery shopping customer interaction evaluation in Pakistan

Service Score

92%
Excellent
↑ 8% vs Last Month

Score Trend

This Month
Jan Feb Mar Apr May Jun

Areas to Improve

Live
!
Wait Time
High
!
Information Accuracy
Medium
!
Follow-up
Low

Evaluations by Location

Pakistan
Karachi 192
Lahore 156
Islamabad 74
Rawalpindi 40